Answers to some questions about the purchase process
By 7Plus-Kelly
February 20th, 2023
We have collected some questions from some customers when they place an order.
everyone can
If you like our products, hurry up to buy and place an order.
About logistics, delivery, payment
Q:What payment methods can I use?
A:You can use T/T, L/C, D/P D/A, Credit Card, PayPal, Western Union, Stripe.
Q:What is your terms of delivery?
A:EXW, FOB, CFR, CIF, DDU,DDP.
Q:What is your terms of payment?
A:1-3 pieces, we charge full payment.
For more than 3 pieces, we will charge 30% as a deposit first, and collect the balance before shipment. We will show you the photos of the products and packages before you pay the balance. do not worry.
Q:When can I receive my goods?
A:Delivery time is based on our stock and your address.
Q:Do you have warehouses in the US and Canada?
A:Sorry, there are no warehouses in the US and Canada at the moment. But it will be built in the first half of this year, so please look forward to it.
Q:Do you have warehouses in Europe?
Yes, we have warehouses in the Netherlands and Romania, and some products are in stock. For customers in Europe, we can ship within 1~3 working days.
About Products
Q:Can I get the sample to check your quality, and how?
A:Sure. The model, configuration and price of sample depend on our stock.
Q:What is your terms of packing?
A:Generally, we pack our goods in neutral white boxes and brown cartons. If you have legally registered patent, we can pack the goods in your branded boxes after getting your authorization letters.
Q:Do you test all your goods before delivery?
A:Yes, we have 100% test before delivery.
Q:Can your citycoco be equipped with Bluetooth speakers and other accessories?
A:Yes, in addition to Bluetooth speakers, you can also install mobile phone holders, side bags, GPS, etc., but these accessories are all extra charges.
Q:How can I get after-sales service?
A:Our products have a one-year warranty, if you have any questions after receiving the product, please feel free to contact us.
Q:How to maintain the battery?
A:After the new car is received, it should be charged first. Generally, it can be fully charged in 3-8 hours. When charging, it needs to be connected to the battery charging port first and then to the power supply. The battery also needs to be charged and discharged more often. Try not to wait until it is completely out of power to recharge, which will greatly reduce the life of the battery. If it will not be used for a long time, it is recommended to power off the battery to avoid battery loss.
Q:Can your citycoco drive on the road?
A:Yes, Our products have CE, ISO9001 certificates, and some products have EEC certificates, which can be legally used in European countries, and the certificates required by more countries will be enriched in the future.
If you want to know more details about delivery, logistics, etc., please click it out Purchase Notes.
For the purchase process, please click here Payment Procsss.
If you want to know about our factory, you can click here About us.
If you are interested in becoming our partner, you can click here Distribution.
If you want to know about our new product content, discount information and store information, you can click here News.
Previous
European Warehouse Stock Products
Read More
Next
Introduce us to everyone-Professional electric vehicle manufacturer
Read More
