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Home > Privacy Policy

Privacy Policy

Effective date: March 19, 2023
Update date: March 19, 2023
Welcome to use our products and services! We are well aware of the importance of personal information to you, and your trust is very important to us. We will provide full protection for the security of your personal information in accordance with laws and regulations and with reference to industry best practices. To this end, this website (or "we") has formulated this "Privacy Policy" (hereinafter referred to as "this Privacy Policy") so that you can fully understand how we collect, Use, share, store and protect your personal information, and how you can manage your personal information.
This website is a website that provides sales and services of citycoco, electric scooter, electric motorcycles, electric tricycle and other related products .
This Privacy Policy sets forth how this website collects, uses and discloses information about customers, including personal information about website visitors and buyers .
Before you start using our products and services, please be sure to read and understand this policy carefully, especially the terms marked in bold/bold underline, and ensure your full understanding and agreement before starting to use them. We try our best to explain the professional terms involved in this policy to you in a concise and easy-to-understand manner.
If you have any questions or concerns about the processing of your personal information, please contact us through the contact information provided in Section J "Contact Information" at the end of this Privacy Policy.
This Privacy Policy will help you understand the following:

A. Information collection
The personal information we may collect about you broadly falls into the following categories:

1.Information you provide to us
If you want to become a member or know about shipping costs or purchase products:
· We will ask you to provide certain necessary contact information, including name, address, telephone number, email address, etc .;

2.Information We Collect Automatically
(a) If you contact us (e.g. via customer service chat, telephone or email) then we may keep a copy of our communications with you .
( b ) We will collect details of your activities, transactions and interactions on the Site , including information relating to the type and specification of products and services purchased, price and delivery information, correspondence and disclosures in any discussion forums information.
( c ) If you visit our website , we will automatically collect some information from your device. In some countries, this information may be considered personal information under applicable data protection laws. Specifically, this information may include IP addresses, device serial numbers, device types, and details of how you interact with our website and the goods and services on the website . In addition, we collect statistical information about the site and site visitors, including the number of pages visited, sessions, and unique visitors. Collecting this information allows us to better understand the visitors to our website , where they come from and what interests them. We use this information for internal analysis purposes to improve the quality and relevance of our website . Some of this information may be collected through cookies and similar tracking technologies, as further described in Section D "Use of Cookies and Similar Technologies" below.

 B. Use of Personal Information

We collect and use your personal information for the following purposes:

1. Calculate the cost of the purchased goods to the destination for you.
2.Provide you with the requirements for the use of products in your area (whether a certificate is required, whether it can be legally used on the road)
3. Send and provide you with personalized marketing and advertising content that we think will be of interest to you based on how you use the website , your browsing history and order history;  

4. In order to show you product or service information that better suits your needs, we will collect and use your browsing and search records, device information, and other information authorized by you when you visit or use this website . 

5. Where permitted by applicable data protection law, we may also use your personal information for purposes other than those we disclosed to you (such as archival purposes in the public interest, scientific or historical research purposes or statistical purposes).

C. Disclosure or Sharing of Personal Information

1. We may disclose (or provide) personal information to the following categories of recipients:

( a ) We cooperate with third-party partners and service providers who help us provide services to you or process personal information in other ways for the purposes described in this Privacy Policy or the purposes we notified you when we collected your personal information . The categories of such partners or service providers include:
· Collect and process personal information to help settle transaction payments. The activities of payment service providers may be governed by their own privacy policies rather than this Privacy Policy;
logistics partners who provide delivery services to buyers (including product returns) and warehousing services for us ;
· Customs agents responsible for customs clearance;
· Cloud computing service providers that provide cloud storage services;
( b ) third parties such as professional advisers, law enforcement agencies, insurance companies, government agencies, regulators and other agencies.
( c ) actual or potential purchasers (and their agents and advisers) of any actual or proposed purchase, merger or acquisition of any part of our business, provided we have informed the purchaser that they must use your personal information only for the purposes disclosed in this Privacy Policy .
( d ) any other person to whom you permit the disclosure of personal information.


D. Use of cookies and similar technologies

1. Google Analytics (further information) Our website uses Google Analytics, an Internet analysis service provided by Google, Inc. (“Google”). Google's cookie allows us to monitor the user's website by telling us which pages the user is viewing, which pages are the most popular with the user, when the user visited our site , whether the user visited our site before , and which sites the user came to our site from , etc. To analyze the usage of this website . The data generated by the cookie about your use of this website will be transmitted to Google and stored by Google on a server in the USA.

2. Google will use this data on behalf of this website to evaluate your use of the website , to compile reports on website activity for website operators and for other website activity and internet usage services. Google may disclose this information to third parties as required by law or for the further processing of this information by third parties on behalf of Google. For more information on Google Analytics cookies, please visit: Google Analytics Help Center

3. The IP address transmitted by your browser to Google Analytics will not be associated with any other data stored by Google. You can disable cookies through your browser settings; however this may cause problems with the use of certain features of the website. You can deactivate (analytics) in your current web browser via the "Deactivate Google Analytics" add-on. Click here for more information: https://support.google.com/analytics/answer/6004245

 E. Minors

This website and its content are not intended for minors (persons under the age of 18), and we have no intention of selling our products or services to minors. If minors have provided us with personal data without the consent of their parents or guardians, their parents or guardians should contact us to delete such personal data.

F. Security measures

1. If you are a member user of this website , you can view and edit your information through your account, which is password-protected. We recommend that you not disclose your password to anyone. Our staff will never ask you for your password in an unsolicited call or email. If you share the same device with others, you should not choose to save your login information (such as username and password) on the shared device. Remember to log out of your account and close your browser window when you end your session.

2. No data transmission over the Internet or any wireless network can be guaranteed to be completely secure. Therefore, while we do our best to protect the information we hold on your behalf, we cannot guarantee the security of any information you transmit to us and you do so at your own risk.

G. Changes to this Privacy Policy

1. We may update this Privacy Policy from time to time in accordance with changing laws, technology or business developments. When we update the Privacy Policy, we will take appropriate steps to notify you, depending on the significance of the changes. Where required by applicable data protection law, we will seek your consent to any material privacy policy changes.

2. We will notify you of changes to this Privacy Policy by posting the revised Privacy Policy on this website .

H. Legal basis for data processing

1. We process personal information for the purposes described in this Privacy Policy, as described above. Our legal basis for processing personal information will depend on the personal information concerned and the circumstances in which we collect it. However, we generally only collect and process your personal information in the following circumstances:
· To provide you with the services you request and to identify and authenticate you so that you can use this website ;
· When necessary to comply with legal requirements (for example, to comply with applicable accounting standards and to make mandatory disclosures to law enforcement authorities);
· when it is necessary for our legitimate interests and you have not exercised your rights to prevent it; and/or
· On the basis of your consent.

2. Where we collect and use your personal information in accordance with our own legitimate interests (or those of any third party), typically that interest is to operate our website and services, manage our relationship with you and, where necessary, communicate with You communicate to provide you with services and to obtain our legitimate business interests, for example, to respond to your inquiries, improve our website, products and services, conduct marketing activities or to ensure the security of our website and services, and to detect or prevent Fraud and other illegal activities. We may have other legitimate interests and, if applicable, we will inform you of our legitimate interests at the relevant time.

3. If you have any questions or require further information about the legal basis we use to collect and use your personal information, please contact us using the contact details provided in "Section J "Contact Details " below .

I. User Rights

1. You can exercise these rights at any time by contacting us through the contact information provided below:
· The right to access, correct, update or request deletion of your personal information.
· The right to object to our processing of your personal information based on legitimate interests as a legal basis and the right to object to direct marketing.
· The right to request that we restrict the processing of your personal information or require the portability of your personal information in certain circumstances.
· The right to stop receiving marketing communications from us at any time. If you would like to stop receiving other forms of marketing content (such as postal marketing or telemarketing), please contact us through the contact information provided in Section J "Contact Information " below.
· If you agree to our collection and processing of your personal information, you have the right to withdraw your consent at any time. Withdrawal of consent will neither affect any processing of your personal information by us prior to your withdrawal nor the processing of your personal information on a lawful processing basis other than consent.
· The right to complain about our collection and use of your personal information to a data protection authority. For more information, please contact your local data protection authority.

2. We will respond to requests received from individuals exercising their data protection rights in accordance with applicable data protection laws.

3. If you find any changes or inaccuracies in your information, you should inform us of the changes so that we can update or correct the relevant information records.

4. If you wish to apply for cancellation of your account, you can contact us through the contact information provided in Section 
J "Contact Information" at the end of this Privacy Policy . Contact customer service to assist you in applying for cancellation of your account. After we finish canceling your account, we will stop providing you with products or services .

J. Contact

You can click here to exercise your rights. If you have any requirements, questions or concerns about our use of your personal information and this privacy policy, please contact us. We will respond within the applicable time ( 7 days ) to your above request to us.