Return & Exchange Policy
Returns
Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Before delivery, our store will re-inspect the product to be qualified before packing, but we still cannot fully guarantee the slight wear or bump during transportation, please understand. Slight bumps and wear during transportation will not be used as a reason for returning the product due to quality problems, so please place an order carefully if you mind.
1. After receiving the goods, if the quality problems cannot be solved by replacing spare parts, you can apply for a return, and the expenses incurred will be borne by our store. If there is no quality problem described by the customer after receiving the returned product, the store will take photos or provide a video to the customer, and will not confirm the return.
2. After receiving the goods, due to personal preference, small area scratches, bumps (not accept replacement parts) and other non-quality problems, return and exchange occur. Please apply for return through online customer service. Our store will calculate the various costs that customers need to bear Refunds will be made only if the customer agrees to bear the expenses.
3. For the return and exchange of non-quality problems, according to the situation of refusal to sign for receipt, the receipt of the goods without assembly, etc., which do not affect the secondary sales, the customer needs to bear the round-trip freight, packaging material costs, and product wear costs during the return process. Subject to the condition in which the returned product was received.
4.When the customer returns the product, please confirm that the packaging is intact and the accessories, gifts and certificates should be returned together. If there is any loss, a certain fee will be deducted as appropriate. The return shipping fee will be returned to your order account in the form of balance, and the shipping fee will be borne by you if it is not a quality problem. Assembled electric vehicles with non-quality problems have affected sales after use, and no reason to return or exchange services is not supported.
5. Explanation of related expenses: the cost of round-trip logistics is determined by the actual cost of each place, and the depreciation cost of the product is determined according to the inspection of relevant technical personnel.
There are certain situations where only partial refunds are granted
The product with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refund
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
Returning your product depends on where your purchase was shipped from.After you initiate a return and refund application, we will send the detailed delivery address to your purchase email address, please pay attention to check it at that time.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
